A media publication reported on Friday, citing people familiar with the situation, that Facebook-parent Meta Platforms is preparing additional layoffs to be revealed in several phases over the coming months, which might match the 13 per cent employment loss total from last year.
Meta was the first Big Tech company to announce a second round of huge layoffs after terminating 11,000 workers four months earlier. According to the article, the non-engineering roles would likely be struck the hardest by the first wave of the proposed layoffs, which would be disclosed next week.
Together with these changes, the company is also anticipated to end various projects and teams. Together with these changes, the company is also expected to end various projects and teams, according to the article.
The customer care business Kustomer was bought by Meta Platforms in a process that ended last year. The company announced on Friday that it is now looking at strategic alternatives.
“We are currently exploring strategic alternatives for Kustomer and will continue to support Kustomer’s product and customer base throughout this process,” the Facebook owner said, without providing additional details on the alternatives.
The media outlet, which broke the story on Friday, cited the company and sources involved with the arrangement to say that Meta intends to sell Kustomer in order to refocus on its main business.
For businesses to engage with customers via phone, email, text message, WhatsApp, Instagram, and other channels, Kustomer sells CRM software. Throughout the COVID-19 pandemic, usage soared. Meta has made the decision to focus on its fastest-growing business messaging offerings, including the monetization opportunity for WhatsApp in light of the company’s “efficiency efforts,” the company said.
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