The Indian Highways Management Company Ltd (IHMCL), responsible for toll collection on highways under the NHAI, has recommended highway users to procure FASTags from 32 authorized banks excluding Paytm Payments Bank for seamless travel.
Following the Reserve Bank of India’s directive on January 31, Paytm Payments Bank (PPBL) was instructed to halt deposits or top-ups in customer accounts, wallets, FASTags, and other instruments after February 29. Nonetheless, customers may receive interest, cashback, or refunds at any time.
“Effective February 29, 2024, no further deposits, credit transactions, or top-ups will be allowed in any customer accounts, prepaid instruments, wallets, FASTags, NCMC cards, etc., except for interest, cashback, or refunds, which may be credited anytime,” stated the RBI, clarifying that the regulatory action solely targets Paytm Payment Bank Ltd, and the Paytm App remains unaffected.
With numerous questions arising regarding the usage of Paytm FASTag by highway users, IHMCL has advised procuring FASTags from 32 authorized banks, excluding Paytm Payments Bank. Earlier, IHMCL, in a letter dated January 19, 2024, prohibited Paytm Payments Bank from issuing new FASTags. Nevertheless, existing Paytm FASTags with a balance as of February 29, 2024, can still be utilized until the balance is exhausted.
How to Deactivate Paytm FASTag? Customers can deactivate Paytm FASTag, but reactivation is not feasible. Follow these steps:
- Log in to the FASTag Paytm Portal using the user ID, wallet ID, and password.
- Enter the FASTag number, registered mobile number, and other necessary details for verification.
- Click on the “Help & Support” option.
- Select “Need Help With Non-Order Related Queries?”
- Choose “Queries Related to Updating FASTag Profile.”
- Select “I Want to Close My FASTag” and proceed accordingly.
Transferring Paytm FASTag: Direct transfer is not possible. Contact a new FASTag issuer (e.g., HDFC, ICICI) to purchase a new tag and transfer your vehicle registration details.
Paytm FASTag Login: Login to the FASTag Paytm Portal using the user ID, wallet ID, and password.
Customer Care Numbers: Paytm Customer Care: 0120-4456456, 0120-4770770 Paytm FASTag Customer Care: 1800-120-4210
Best FASTag Service Providers in India: Choose from 32 authorized banks, including Airtel Payments Bank, HDFC Bank, ICICI Bank, State Bank of India, and others.
IHMCL emphasizes the completion of the ‘Know Your Customer’ (KYC) process for FASTag users in compliance with RBI guidelines. FASTag, employing Radio Frequency Identification (RFID) technology, facilitates toll payments directly from linked bank accounts, ensuring smoother journeys on Indian highways.
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