Prime Minister Narendra Modi will virtually attend an event marking the 20th anniversary of a citizens’ grievance redressal project in Gujarat that he inaugurated as the state’s chief minister in 2003.
The SWAGAT events will be held at the village, taluka, and district levels between April 24th and 26th, with the state-level program to follow on April 27th.
The events aim to commemorate the success of the SWAGAT system and recognize the contributions it has made to improving public services in Gujarat over the past two decades.
The state government has planned a series of events to mark the occasion, culminating in a state-level online program on April 27th, which will be attended by the Prime Minister himself.
According to an official statement, the SWAGAT system has resolved 94per cent of the complaints registered under it, totalling over 6 lakh complaints filed at the village, taluka, district, and state levels over the last two decades.
The government has set aside the fourth Thursday of every month for SWAGAT system hearings, where citizens can voice their complaints directly to the Chief Minister through video conferencing.
The SWAGAT program has been instrumental in promoting good governance in Gujarat, with a success rate of 99.91 per cent in resolving grievances. The program has resolved 5,63,314 out of 5,63,806 grievances, as per sources.
The SWAGAT program allows citizens to directly connect with the Chief Minister, who personally looks into their issues and seeks feedback from officials from across the state on “Swagat Day.”
The UN Public Service Award recognized the SWAGAT online program in 2010 for improving transparency, accountability, and responsiveness in public service.
The program also received the National Award for e-Governance in 2010-11 from the Government of India and the CXO Award in 2011 for improving public services through information technology.
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