Following the summons of CEO and another BookMyShow official by the Mumbai Police’s Economic Offences Wing (EOW) for allegedly black marketing tickets for the British rock band Coldplay’s coming concert in Mumbai, the platform has released a statement outlining its stance and the steps it has taken to guarantee fair ticketing.
‘With 13 million (1.3 crore) fans eager to get tickets and logged in, emotions ran high on September 22nd on BookMyShow for Coldplay’s ‘Music Of The Spheres’ World Tour 2025 in India. At BookMyShow, we’ve worked hard to ensure every fan had a fair chance to secure tickets, capping it at 4 tickets per user across all shows, providing clear, step-by-step booking guides and maintaining transparent communication through all our official channels,’ a BookMyShow spokesperson clarified.
“We implemented a queueing system to manage the overwhelming demand and addressed issues, causing a brief delay, but ensuring minimal disruption for genuine fans,” the spokesperson said, adding that a third Mumbai performance had been added owing to the exceptional demand.
Earlier, BookMyShow addressed the unauthorised sale of tickets and stated, ‘It came to our notice however that unauthorised platforms listed (and are continuing to list) tickets for Coldplay’s Music Of The Spheres World Tour 2025 in India, both before and after the official sale. BookMyShow has no association with any such unauthorised ticket selling/reselling platforms including but not limited to Viagogo and Gigsberg or third-party individuals for the purpose of reselling Coldplay’s Music Of The Spheres World Tour 2025 in India.’
“Scalping and black marketing of tickets is strictly condemned and punishable by law in India and BookMyShow vehemently opposes this practice,” the statement said, denouncing the practice. “We have not only filed a complaint with the police authorities but are also proactively working with them to provide complete support in the investigation of this matter in any manner that may be required. To our consumers, we would like to reiterate that any tickets bought from unauthorised sources will be at their own risk and may likely be invalid or fake tickets,” it said.
Earlier on Friday, Mumbai Police’s EOW summoned Ashish Hemrajani, CEO of Big Tree Entertainment, the parent company of BookMyShow, along with the company’s technical head, in connection with an investigation into the alleged black market sales of Coldplay concert tickets.
The highly awaited Coldplay concert, which is set to take place at DY Patil Stadium from January 19 to 21, 2025, is the subject of the summons that was issued following a complaint made by Advocate Amit Vyas, who accused the ticketing site of aiding in the black sale of tickets.
Vyas claims that influencers and other third parties are reselling tickets—which were initially priced at Rs 2,500—for as high as Rs 3 lakh.
Vyas’s statement has already been recorded by the EOW, who has also identified many brokers who are suspected of ticket scalping.
In relation to the case, more individuals are anticipated to be summoned for further investigations that are underway.
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